Last updated: September 2026.
This page combines three policies into one document:
Controller / Seller: Wuhan Decorative Baseboard Export Alliance Co., Ltd.
1. Privacy Policy
We collect and use your personal data as follows:
Data we collect
- Inquiry data: name, company, country, business email, WhatsApp/phone, estimated volume, product interest — submitted via our forms or directly to our email addresses.
- Usage data: anonymized page views, referrers, device type.
- We do not collect payment card data on this site. All payments are processed by your bank via T/T or L/C, or by Alibaba Trade Assurance.
Why we collect it
- To respond to your inquiry and provide quotes
- To fulfill orders and arrange shipping
- To improve our site and customer experience
- To send operational updates (sample dispatch, shipment tracking, lab-dip results)
What we don’t do
- We do not sell your data to third parties
- We do not use your data for advertising retargeting outside of paid social (opt-out available on request)
- We do not store payment data on our servers
Your rights
You can request at any time:
- A copy of the personal data we hold about you
- Correction of inaccurate data
- Deletion of your data (subject to legal record-keeping requirements for completed orders)
To exercise these rights, email [email protected] with your request. We respond within 30 days.
Data retention
- Inquiry data: 3 years from last contact (for re-quote purposes)
- Order data: 7 years (legal record-keeping for customs and tax)
International transfers
We are based in China. Your data is processed in China. By submitting an inquiry, you consent to this transfer.
2. Terms of Sale
Quotations
- All quotations are valid for 30 days from issue date unless otherwise stated.
- Quoted prices are FOB Shanghai or FOB Wuhan (Incoterms 2020), in USD, exclusive of destination port charges, customs duties, and inland transport unless otherwise stated.
- Indicative pricing shown on the site is for orientation only; firm pricing is provided in a written quote.
Orders
- An order becomes binding upon our written confirmation (proforma invoice or order acknowledgment).
- We reserve the right to decline an order if the buyer’s credit standing is unsatisfactory, or if the requested specification is outside our production capability.
- Custom tooling requires a separate tooling purchase agreement; tooling remains buyer’s property and is stored at our facility at no charge.
Payment
- Standard terms: 30% deposit on order confirmation, 70% balance against copy of B/L.
- New customers: first three orders may require 50% deposit.
- L/C: irrevocable, at sight, from a top-50 global bank.
- Late payment: interest at 1.5% per month (or the maximum permitted by law, whichever is lower) accrues on overdue amounts.
- Currency: USD, EUR, CNY.
Production & lead time
- Standard lead time is 30 days FOB after deposit and lab-dip approval (where applicable).
- OEM / custom-profile lead time is 35–40 days.
- Lead time is indicative; we are not liable for delays caused by force majeure.
Quality & acceptance
- Each shipment is accompanied by a QC certificate.
- Buyer must inspect goods within 14 days of arrival at destination.
- Claims for visible defects, shortage, or wrong specification must be notified in writing within that 14-day period, with photographic evidence.
- Buyer’s remedies, at our option: replacement, credit note, or refund of the purchase price of the defective goods.
Warranty
- We warrant that goods conform to the agreed specification at the time of delivery.
- Warranty period: 12 months from delivery.
Limitation of liability
- Our maximum liability under any order is limited to the purchase price of the goods in question.
- We are not liable for indirect, consequential, or punitive damages (including lost profits).
Force majeure
We are not liable for failure or delay in performance caused by events beyond our reasonable control, including natural disasters, pandemics, government actions, war, port closures, freight disruptions, raw material shortages, or labor disputes.
Governing law & dispute resolution
- These Terms are governed by the laws of the People’s Republic of China (excluding conflict-of-laws rules).
- Disputes are resolved by amicable negotiation first. If negotiation fails within 30 days, disputes are submitted to China International Economic and Trade Arbitration Commission (CIETAC) for arbitration in Shanghai, in English.
3. Sample, Return & Refund Policy
Sample packs (free)
We ship a curated sample pack free of charge, on the following terms:
- The sample pack itself is free of charge.
- The buyer pays the courier cost (typically $25–45 by DHL/FedEx).
- The courier cost is fully refundable on the buyer’s first 20’GP order placed within 12 months of sample shipment.
- The sample pack is for evaluation only; it is not for resale, not for installation, and not for project handover.
- Custom samples may incur an additional tooling or color-match fee, quoted in advance.
Returns of full-size orders
Eligible for return / refund:
- Visible defects (scratches, dents, warping, color mismatch) reported within 14 days of arrival at destination, with photographic evidence.
- Wrong specification shipped by us, reported within 14 days.
- Concealed defects reported within 90 days of arrival.
Not eligible for return / refund:
- Goods damaged after delivery (improper storage, improper installation, on-site damage).
- Goods cut, machined or otherwise modified by buyer.
- Goods installed and then removed.
- Custom OEM orders that match the signed lab-dip and agreed specification.
- Delays caused by buyer’s actions (e.g., late payment, late document provision, late change requests).
Refund process
- Buyer notifies us in writing ([email protected]) with photographic evidence and the QC certificate number.
- We acknowledge within 2 working days.
- If the claim is valid, we offer, at our option: replacement, credit note, or cash refund of the defective goods’ purchase price.
- Refunds are processed within 30 days of claim agreement.
Cancellations
- Standard orders can be cancelled before production starts with a full refund of the deposit minus any costs already incurred.
- Custom OEM orders can be cancelled before production starts, but the color-match fee and any tooling costs already incurred are non-refundable.
- Orders in production cannot be cancelled; deposit is non-refundable.
Contact for claims
Email [email protected] with your claim and the QC certificate number. A senior manager will review your case within 5 working days.
Wuhan Decorative Baseboard Export Alliance Co., Ltd. Wuhan-Ezhou Industrial Cluster, Hubei, China Email: [email protected] WhatsApp: +86 188 0862 5862